Luke Leather Limited Warranty (5 Years Frame, 1 Year Foam & Fiber and 2 Years Leather)
TO REDEEM YOUR WARRANTY YOU MUST...
1-Be the original consumer and have purchased Luke Leather Furniture from one of our authorized dealers.
2-Provide a copy of the original dealer receipt or other proof of purchase.
3-Send digital pictures via email to the dealer from where the product was purchased along with explanation and nature of claim within 5 days of receipt of goods.
4-All correspondence must be between the consumer and the dealer. The dealer will work directly with our office to satisfy the claim if the claim meets the guidlines indicated herein.
5-Luke Leather IS NOT ressponsible for freight on replacement pieces or travel expenses for repair vendors. Once our office approves a repair estimate this is what we are responsible to pay. REPAIR ONLY.
1-Luke Leather reserves the right to void the warranty if the product is used for but not limited to commercial purposes such as hotel or motel.
2-Luke Leather reserves the right to void the warranty on the leather if a cleaning or conditioning product has been used and the leather begins cracking or peeling or fading.
3-Luke Leather reserves the right to first have the product repaired in the customer’s home if repairable. If not replacing the product will be the final option. Luke Leather reserves the right to choose to replace the product only if it is deemed to be non repairable, due to manufacturer defect. If problems are due to customer abuse or neglect, Luke Leather reserves the right not to replace the said furniture.
4-If Luke Leather chooses to replace a defective piece of furniture, Luke Leather is not responsible for the freight associated with transporting the new furniture to the customer. This will be the responsibility of the dealer!
LUKE LEATHER WARRANTY DOES COVERS THE FOLLOWING:
1-Frame: If the frame is deemed to be defective due to faulty workmanship.
2-Genuine Leather: If the leather peels or fades or cracks within the first two years
3-Wooden Legs: If the finish on the legs begins to peel or flake, we can elect to replace the feet.
4-European elastic webbing (Andrew group and sectional only) and the 9 guage sinuous springs: If the system should fail due to faulty workmanship
LUKE LEATHER WARRANTY DOES NOT COVER THE FOLLOWING:
1-You must inspect all furniture before signing free and clear to make sure there is no concealed damage. If there is concealed damage you must file freight claim within 15 days of delivery.
2-Improper Handling and delivery by freight company or dealer delivery: Scuffs, Tears, surface burns, busted frames, all of which would be deemed to be freight related and or customer neglect.
3-Cushions: It is normal to experience slight to moderate decompression as you use your furniture.
4-Genuine Leather Natural Characteristics: Leather has natural scars, range marks. These attributes are considered to be the thumbprint of nature..
1-Luke Leather does NOT accept returns due to buyers remorse. If the product is damaged in transit, the above steps must be followed and the claim must be filed directly with the carrier. If the product has a manufacturers defect, Luke Leather must have a picture of the defect emailed to us at firstname.lastname@example.org. Luke Leather reserves the right to repair in the field first. If product cannot be repaired then a discount, donation or replacement is discussed and agreed upon.
DO’S & DON’TS OF CARING FOR YOUR LEATHER FURNITURE
1-Do: Wipe your furniture down with a damp cloth once a month. Please alternate your positioning in the areas where you sit. We ask you to keep your leather furniture at least 2 feet from an air duct.
2-Do Not: Expose your leather furniture to direct Sunlight. Please do not sit n your furniture with wet clothing on. Do not use harsh abrasives on your leather furniture, only soap and water.